topic setting up eSIM on iphone 17 in Get Support

setting up eSIM on iphone 17

David1945 — Tue, 14 Apr 2026 18:22:39 GMT

I have an iphone 10 and wish to use my number on my iphone 17. Says I need to contact Public mobile support for assistance.

Re: setting up eSIM on iphone 17

Chalupa_Batman — Mon, 13 Apr 2026 23:41:51 GMT

Naaa, you don't need to contact them. Just download the public mobile app on the phone, sign in, download an eSIM, it may or may not cost $5, depending if you had one before, once eSIM is set up, you're good to go. Very easy to do.

Re: setting up eSIM on iphone 17

slusagm — Mon, 13 Apr 2026 23:44:34 GMT

You just need to download PM app on the iPhone. Login, fonyo Account page, Purchase sim card and choose eSIM

Re: setting up eSIM on iphone 17

David1945 — Tue, 14 Apr 2026 00:10:13 GMT

Thank you. Yes, did cost me $5. All done now.

Re: setting up eSIM on iphone 17

slusagm — Tue, 14 Apr 2026 00:12:07 GMT

@David1945

did you use an eSIM before? and if the last eSIM you got was 15 days ago, you can ask for reimbursement

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage