https://productioncommunity.publicmobile.ca/t5/Get-Support/Issues-with-CS-support/m-p/1430718#M975865 <P>I had a plan from 2016 that I was trying to switch over to one of the new Can-US-Mex plans.&nbsp;</P><P>&nbsp;</P><P>Everything was scheduled to be switched over on the 11th. Unfortunately there were some issues on the public mobile side and instead of starting the new plan it renewed the old one, which now expires in July. I'm hoping they would be able to switch the subscription over to an eligible plan without having the current one active until July 2026.</P><P>I opened a ticket and the CS agent was not empathetic and informed me there's no plan I'm eligible for (even though it shows I'm eligible for a $45 plan)</P><P>&nbsp;</P><P>Is there a way to escalate this? Quite frustrating to deal with a simple issue that stemmed from PM's side. Here's the tone they were using:&nbsp;</P><P>-------</P><P>Hi</P><P>There are NO plans available for the moment and you are eligible for none.</P><P>This is the third time that I mentioned it for you in different ways</P><P><SPAN>Leonardo</SPAN></P><P>&nbsp;</P> Tue, 14 Apr 2026 18:24:28 GMT Chimothy 2026-04-14T18:24:28Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Issues-with-CS-support/m-p/1430718#M975865 <P>I had a plan from 2016 that I was trying to switch over to one of the new Can-US-Mex plans.&nbsp;</P><P>&nbsp;</P><P>Everything was scheduled to be switched over on the 11th. Unfortunately there were some issues on the public mobile side and instead of starting the new plan it renewed the old one, which now expires in July. I'm hoping they would be able to switch the subscription over to an eligible plan without having the current one active until July 2026.</P><P>I opened a ticket and the CS agent was not empathetic and informed me there's no plan I'm eligible for (even though it shows I'm eligible for a $45 plan)</P><P>&nbsp;</P><P>Is there a way to escalate this? Quite frustrating to deal with a simple issue that stemmed from PM's side. Here's the tone they were using:&nbsp;</P><P>-------</P><P>Hi</P><P>There are NO plans available for the moment and you are eligible for none.</P><P>This is the third time that I mentioned it for you in different ways</P><P><SPAN>Leonardo</SPAN></P><P>&nbsp;</P> Tue, 14 Apr 2026 18:24:28 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Issues-with-CS-support/m-p/1430718#M975865 Chimothy 2026-04-14T18:24:28Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Issues-with-CS-support/m-p/1430722#M975866 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/677221">@Chimothy</a>&nbsp;</P><P>you might message Customer Support and ask to have your issue escalated to a senior rep.&nbsp;</P> Mon, 13 Apr 2026 22:31:51 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Issues-with-CS-support/m-p/1430722#M975866 hairbag1 2026-04-13T22:31:51Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Issues-with-CS-support/m-p/1430723#M975867 <P>I will give that a try again.&nbsp;</P> Mon, 13 Apr 2026 22:36:40 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Issues-with-CS-support/m-p/1430723#M975867 Chimothy 2026-04-13T22:36:40Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Issues-with-CS-support/m-p/1431009#M976037 <P>No go. They have gone quiet entirely.&nbsp;</P> Wed, 15 Apr 2026 01:56:24 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Issues-with-CS-support/m-p/1431009#M976037 Chimothy 2026-04-15T01:56:24Z