topic Re: Update payment visa # in Get Support

Update payment visa #

Ann34 — Tue, 14 Apr 2026 16:54:16 GMT

Help — difficult instructions re updating expiry date re visa

Re: Update payment visa #

Yummy — Mon, 13 Apr 2026 16:31:33 GMT

Try to use computer, incognito more, clear cache.

If everything fails open a ticket and ask agent for assistance.

Re: Update payment visa #

slusagm — Mon, 13 Apr 2026 16:31:44 GMT

to update credit card, login My Account using a browser, go to Payment -> Manage Subscription -> Manage Payment Method and update

but if you see an error during the update, it is kind of a common problem. You can choose to wait 24 hours first and try again using browser with Incognito mode, or you can buy a voucher and pay if you need to resume service now. You can buy the voucher from any Shoppers Drug Mart store, or any Loblaw's brand supermarket. Then load the voucher using My Account, PM app or by calling *611

Re: Update payment visa #

Dunkman — Mon, 13 Apr 2026 16:59:25 GMT

@Ann34

Some customers recently have more success in updating their credit card inforamtion via the PM app (versus website).