topic Re: Pre-authorized payment issues in Get Support

Pre-authorized payment issues

Yozzer — Mon, 13 Apr 2026 15:26:12 GMT

The payment method on my account is accurate but it won’t take the payment.

Re: Pre-authorized payment issues

Yozzer — Mon, 13 Apr 2026 15:27:35 GMT

And I have forgotten my PIN when dialling #0611

Re: Pre-authorized payment issues

slusagm — Mon, 13 Apr 2026 15:27:38 GMT

it is an common system issue. You can choose to wait 24 hours first and try again using browser with Incognito mode.

But if your service already suspended, you can buy a voucher and pay to resume service now. You can buy the voucher from any Shoppers Drug Mart store, or any Loblaw's brand supermarket. Then load the voucher using My Account, PM app or by calling *611

Re: Pre-authorized payment issues

BKNS27 — Mon, 13 Apr 2026 15:30:59 GMT

@Yozzer

You can reset your PIN:

https://myaccount.publicmobile.ca/en/account/reset/pin

Re: Pre-authorized payment issues

computergeek541 — Mon, 13 Apr 2026 15:39:53 GMT

unnecessary repetition