topic Can't access account in Get Support

Can't access account

April182 — Tue, 14 Apr 2026 16:54:35 GMT

I have active account for my father. But I cant get log into it. Hoping to find a solution. Dosent matter what I do say email invalid. I can get in this account and this isnt the correct one.

Re: Can't access account

slusagm — Mon, 13 Apr 2026 15:41:20 GMT

you need to open ticket with PM to get it sorted. PM will reply you, since it is online, you can reply on behalf for your father

Because you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can't access account

BKNS27 — Mon, 13 Apr 2026 15:55:15 GMT

@April182

It is probably the incorrect password. The email is just the login ID.