topic Re: billing new plan today in Get Support

billing new plan today

MedR — Mon, 13 Apr 2026 14:02:10 GMT

Where do I ask questions about account billing
in messages it asks for a - send to -

Re: billing new plan today

slusagm — Mon, 13 Apr 2026 14:03:40 GMT

what was your exact question? If it is a general one, you can ask here, the Community of customers might be able to help

if not, you can open a ticket with PM. Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: billing new plan today

MedR — Mon, 13 Apr 2026 14:08:40 GMT

used to send direct msg to support to personal account info ... can not find my old msgs anymore

Re: billing new plan today

slusagm — Mon, 13 Apr 2026 14:22:32 GMT

try using browser with Incognito mode

the Community inbox is here
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

the Community Sent box is here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/outbox