topic Re: Cancel my plan in Get Support

Cancel my plan

Merekdw — Mon, 13 Apr 2026 00:44:38 GMT

I need to cancel my plan

Re: Cancel my plan

slusagm — Sun, 12 Apr 2026 19:56:38 GMT

If you need to keep the number, then keep PM account alive, go and activate new provider and request porting

If you don't need that number, login My Account -> Payment -> Manage Subscription and turn off "Subscribed" to stop Autopay

Re: Cancel my plan

Merekdw — Sun, 12 Apr 2026 20:06:05 GMT

I have lost my old phone and need to port the number to bell but cannot access my account without the verification through the lost phone.

Re: Cancel my plan

slusagm — Sun, 12 Apr 2026 20:14:54 GMT

You cannot skip the port authentication text. So, you need to buy a PM sim card and link it to yuru account, so you have service and you can reply to approve the port

Re: Cancel my plan

Merekdw — Sun, 12 Apr 2026 20:18:03 GMT

I have tried to get an eSIM but the public mobile app does not have an option for eSIM and my new phone cannot take a physical SIM card. Is there anyway around this?

Re: Cancel my plan

BKNS27 — Sun, 12 Apr 2026 20:26:50 GMT

@Merekdw

Click on Purchase SIM Card and there will be an option for eSIM on the PM app.

Re: Cancel my plan

Merekdw — Sun, 12 Apr 2026 20:28:27 GMT

Is there an advisor or someone I can talk with that is able to help me with this issue?

Re: Cancel my plan

slusagm — Sun, 12 Apr 2026 20:36:37 GMT

You have to message them instead of call

But we told you there is no other way without getting the sim card

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cancel my plan

Merekdw — Sun, 12 Apr 2026 20:38:07 GMT

This is the only option I am given

Re: Cancel my plan

Merekdw — Sun, 12 Apr 2026 20:38:40 GMT

Re: Cancel my plan

slusagm — Sun, 12 Apr 2026 21:38:08 GMT

yes, you can buy sim card there

or in your case, you probably want to buy a new sim card quickly, buy a Public Mobile sim from Telus or Koodo or Mobile Klink store