topic Re: PUK request in Get Support

PUK request

Mbaron — Mon, 13 Apr 2026 00:47:43 GMT

Requesting my PUK info to unlock sim. I submitted a ticket but I’m not if it went through or not there was no confirmation or feedback afterwards. What’s ETA on response time and how do they contact me?

Re: PUK request

kb_mv — Sun, 12 Apr 2026 20:24:47 GMT

@Mbaron wrote:
Requesting my PUK info to unlock sim. I submitted a ticket but I’m not if it went through or not there was no confirmation or feedback afterwards. What’s ETA on response time and how do they contact me?

@Mbaron If you aren't sure you can send a DM at: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Watch your inbox for a reply. It could take a few hours or longer.

Re: PUK request

Sansan — Sun, 12 Apr 2026 20:27:59 GMT

They say the respond time is between 30 minutes to 2 hours.

You can view the response via your inbox or your avatar top right of your phone screen.

https://urlshortner.tiia.ai/xYpc_I