topic Re: Reactive in Get Support

Reactive

DuyTan — Mon, 13 Apr 2026 00:45:26 GMT

How to reactive my plan because of changing new credit card? Thanks

Re: Reactive

BKNS27 — Sun, 12 Apr 2026 20:21:39 GMT

You need to login to your account then go to Payment tab-Update Card Information.

To restore service if your account is suspended. You need to make a manual payment by going to Add Funds with Credit Card once the Card is updated.

If you are having issues logging into your account. Contact a CS_Agent.

https://urlshortner.tiia.ai/xYpc_I

Re: Reactive

DuyTan — Sun, 12 Apr 2026 20:47:02 GMT

When logging in, my app doesnt show like yours. Mine is

as the picture below. Plz help me

Re: Reactive

slusagm — Sun, 12 Apr 2026 21:36:45 GMT

@DuyTan

so, you have an active plan? if you do, that just mean the system cannot find the correct account. You need PM to help you to log back into your account so you can update credit card

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage