topic Number porting in Get Support

Number porting

Orange1944 — Mon, 13 Apr 2026 00:49:42 GMT

I started the number porting yesterday. Still nothing. The eSIM is installed and the Public Mobile Account shows as active. I get a text on the previous phone telling me I have not replied to the text. Problem is I’m not getting the original confirmation text. Send back. “1” to to start the process over. Nothing - get another text telling me I have not responded to the text I never get. Has been just about 24 hours now. Called the number in the text - an automated response tells me the port is in process. Help

Re: Number porting

BKNS27 — Sun, 12 Apr 2026 18:48:54 GMT

@Orange1944

Contact a CS_Agent for thé agent to contact your previous carrier to resend the confirmation text to you.

https://urlshortner.tiia.ai/xYpc_I

Re: Number porting

softech — Sun, 12 Apr 2026 19:05:02 GMT

@Orange1944

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

But if you are unable to reach a live support with the phone number I sent you, please message the the support team using this link instead:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.