eSIM transfer

Heeeeee — Mon, 13 Apr 2026 00:51:06 GMT

Hi,

I was using Public mobile with eSIM on one device and changed to a new device.

When I purchase a new eSIM on the new one, it charged me the eSIM fee.

I thought I was eligible for a free esim?

Is it possible to get a refund on this?

Thank you!

Re: eSIM transfer

Meow — Sun, 12 Apr 2026 18:05:37 GMT

I believe you are eligible for a free esim as long as you are replacing current esim on current account.

Please provide more detail: you changed a phone or it is a new account?

Re: eSIM transfer

softech — Sun, 12 Apr 2026 18:06:34 GMT

@Heeeeeeand @Meow

there are some conditions to be eligible for a free eSIM replacemen

https://www.publicmobile.ca/en/get-help/articles/esim-faqs

While direct eSIM to eSIM transfers are not supported, we do offer the option to transfer service from one eSIM to another by purchasing a new eSIM. If you are already using a Public Mobile eSIM, when you request a new eSIM, we automatically identify you as an existing eSIM user and waive the replacement fee, provided you meet certain conditions.

To qualify for a fee waiver when transitioning between eSIMs, you must meet the following criteria:
* The current Public Mobile eSIM must be actively installed in the device you’re transferring from.
* The eSIM must have been purchased at least 15 days prior to the new request.

But if think you have a valid reason for reimbursement, check with PM CS agent

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Ticket", click "Contact Us" then choose a topic, click "Login", finally click "Click here to submit a ticket ↗"
(if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

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eSIM transfer

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Re: eSIM transfer