topic Re: Transfer of number in Get Support

Transfer of number

Hc3317 — Mon, 13 Apr 2026 00:53:01 GMT

I am having trouble transferring my number. When Virgin Mobile asked permission to transfer my number I replied Yes. I have heard nothing since and my number has not been transferred.

Re: Transfer of number

hTideGnow — Sun, 12 Apr 2026 16:12:35 GMT

hi @Hc3317

did you try to reboot the phone and check if Virgin sim no longer working? if so, the porting is completed

Or did you try to remove the Virgin sim card or disable the Virgin eSIM, make PM sim the only one enabled and test if both inbound and outbound calls work? If both works, especially inbound, then port is done

Or PM porting support team can provide you an update. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Transfer of number

Socrates8567 — Sun, 12 Apr 2026 16:17:00 GMT

Porting your number from Virgin Plus to Public Mobile is generally a quick process, typically taking 30 minutes to 3 hours to complete fully. However, it can take up to 24 hours in some cases. Once you reply "YES," the transfer usually finishes within 1 to 2 hours. You will know it’s done when your Virgin SIM loses service ("No Service") and your Public Mobile SIM starts receiving incoming calls and texts. So, keep your Virgin Plus SIM card in the phone. Once No Service appears, remove card, turn off phone, insert Public Mobile SIM card and restart the phone. You may be require to reset your Network Settings.

Re: Transfer of number

Hc3317 — Sun, 12 Apr 2026 16:18:25 GMT

Thank You