Cannot access my account

linabee — Sun, 12 Apr 2026 01:59:54 GMT

Hi I am unable to access my account. Both my and my dad's accounts are somehow under his email, but when we log into his account with his email we only see his plan, not mine. When I went to recover email and used my phone number, it sent a confirmation email to his email. When we log into his account, only his phone number was displayed in "profile". How can we fix this?

Thank you.

Re: Cannot access my account

hTideGnow — Sun, 12 Apr 2026 02:02:52 GMT

hi @linabee

PM system is one login for just one account, not linked or combined account

so, it means you don't know the proper email login for a second account. You will need PM support agent to help with the login for the 2nd account.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: Cannot access my account in Get Support

Cannot access my account

Re: Cannot access my account