topic Re: my old account id in Get Support

my old account id

kimkat — Sun, 12 Apr 2026 01:42:11 GMT

Hi I just requested for a transfer. my number ported over but it is not working and virgin is asking for the account id I had with public, which i cannot find anywhere. I need to know my account id.

Re: my old account id

hTideGnow — Sun, 12 Apr 2026 00:46:26 GMT

hi @kimkat

if the account was ported over, I don't see why they need the account number still.

but you can check with PM agent and they will hepl

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: my old account id

slusagm — Sun, 12 Apr 2026 00:48:06 GMT

if your number was ported, your account would have been closed and hence you cannot login

And you want account ID or account number?. Account id is the login, which is the email

But for account number , ask PM and they will give you the account number

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage