topic Re: Data add on not working in Get Support

Data add on not working

Menno1 — Sat, 11 Apr 2026 01:49:10 GMT

Why is the data add on not activating for ###-###-####

Re: Data add on not working

BKNS27 — Sat, 11 Apr 2026 01:19:46 GMT

This is a public community forum so there are no PM staff here. Click on the V in circle and edit out your personal information.

Try reset the Network setting on your phone and reboot your phone.

Also check the status of your account to check it is active and not suspended by dialing 611 on your phone or call 1-855-4PUBLIC from another phone or login to your account on the PM app or website to see if data was used up.

Re: Data add on not working

Jack4077 — Sat, 11 Apr 2026 01:38:57 GMT

Are you in Canada or the US?

Re: Data add on not working

hTideGnow — Sat, 11 Apr 2026 01:39:43 GMT

hi @Menno1

first, which data add-on you bought? how much is that for how many GB?

reboot phone and click reset network settings

also, make sure you disable data limit on you phone if you have an Android