topic Re: E sim problems PLZ HELP in Get Support

E sim problems PLZ HELP

Mingbop — Fri, 10 Apr 2026 04:41:01 GMT

Hi, I am having an issue with my eSIM it installs correctly and shows Public Mobile under cellular, but my phone is stuck on SOS and won’t connect to the network. I’ve already tried resetting network settings, manually selecting Public Mobile network turning the line off and on and restarting the phone. My number field was blank until I put it in myself. I think the eSIM is not fully activated on Public Mobile end. What can I do it’s been over two weeks without a working phone.

Re: E sim problems PLZ HELP

Sansan — Fri, 10 Apr 2026 05:26:11 GMT

Two weeks since this has not been working? Wow. Are you able to sign into your Account? Have use created a ticket and asked for help before now?

Message a Customer Service Agent below for assistance. They might suggest that you purchase a physical SIM card, but see what they say.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If rhe above does not work, the user the next link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: E sim problems PLZ HELP

Mingbop — Sat, 11 Apr 2026 01:22:47 GMT

I can log into my account yes. I have sent numerous messages & tickets. Its absolutely ridiculous. And I’ve been paying for nearly a month FOR NOTHING

Re: E sim problems PLZ HELP

Mingbop — Sat, 11 Apr 2026 01:27:05 GMT

Like if I were to may for a new E sim will that work!?!? Will I be able to use my phone then

Re: E sim problems PLZ HELP

hTideGnow — Sat, 11 Apr 2026 01:37:21 GMT

HI @Mingbop

generally buying a new eSIM will resolve the issue.

but cannot login PM app on your phone to buy new eSIM?

after you buy new eSIM, make sure the old one is disabled (Turn on is line is toggle OFF). The new eSIM should be enabled (Turn on this line is ON) and set as Primary. Reboot phone and Reset network settings to get it working

Re: E sim problems PLZ HELP

Mingbop — Sat, 11 Apr 2026 19:58:21 GMT

I manually entered my number, but I understand that doesn’t actually activate the eSIM. I’m still stuck on SOS and cannot connect to the network.

Can a CS agent please activate or re-provision my eSIM on your end? It appears my line is not properly assigned.

Re: E sim problems PLZ HELP

CSA_PM — Mon, 13 Apr 2026 12:01:27 GMT

Thank you for the escalation! The customer is in contact with an agent.