topic Switch to Koodo in Get Support

Switch to Koodo

BadBoys — Sat, 11 Apr 2026 00:54:15 GMT

At the end of March I switched 3 of my family (including myself) to Koodo. I did so on the last day of my contract period. The next day, Public Mobile billed my credit card for the regular prepaid monthly amounts for all three accounts. I would like to receive a refund back to my card or have a credit applied to my Koodo account. How do I proceed with this request?

Re: Switch to Koodo

hairbag1 — Sat, 11 Apr 2026 00:58:47 GMT

@BadBoys

message Customer Support with your request for credit to your Kodoo acct...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Switch to Koodo

BadBoys — Sat, 11 Apr 2026 01:17:24 GMT

Thanks.

Re: Switch to Koodo

hTideGnow — Sat, 11 Apr 2026 01:41:13 GMT

hi @BadBoys

actually, you will have better luck to talk to Koodo and ask them for a one time credit. They might do it as Koodo and PM both owned by Telus

Re: Switch to Koodo

BadBoys — Sat, 11 Apr 2026 01:42:45 GMT

Thanks for the suggestion. I’ll try that.