topic SIM card in Get Support

SIM card

Santa123 — Fri, 10 Apr 2026 22:33:44 GMT

Hi I’m try to set up my account but I can’t get in to thd Apple Store to down load the public mobile app to get E sim as thd phone I had use do I don’t have anymore and I can’t change password any other way

Re: SIM card

softech — Fri, 10 Apr 2026 22:55:19 GMT

@Santa123

You need App Store that links to Canada to download the app

You can first use the browser to start the activation and get to payment step

After payment , ask PM agent to help to complete the activation and they can help to get an eSIM for you

Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: SIM card

Santa123 — Fri, 10 Apr 2026 23:09:25 GMT

All good figured it out