topic Re: My Account Data Usage Overview in Get Support

My Account Data Usage Overview

S3sousa80 — Fri, 10 Apr 2026 22:10:14 GMT

I am writing to report an error regarding the data usage overview on my account.

My account dashboard indicates that I have reached my data limit. However, after downloading and reviewing my detailed usage logs, the total data consumed adds up to only half of my actual limit.

I dont know what to believe? Can someone point me how to resolve this?

Re: My Account Data Usage Overview

computergeek541 — Fri, 10 Apr 2026 22:14:54 GMT

@S3sousa80 wrote:
I am writing to report an error regarding the data usage overview on my account.

My account dashboard indicates that I have reached my data limit. However, after downloading and reviewing my detailed usage logs, the total data consumed adds up to only half of my actual limit.

I dont know what to believe? Can someone point me how to resolve this?

The dashboard has the most updated information. The results in more detailed history only gets updated periodically late at night.

Re: My Account Data Usage Overview

S3sousa80 — Fri, 10 Apr 2026 22:18:35 GMT

I doubt I used half my data in that missing period.

Re: My Account Data Usage Overview

Dunkman — Fri, 10 Apr 2026 22:33:19 GMT

@S3sousa80

The PM data dashboard is usually quite accurate. The data usage usually updates once a day usually early in the morning. How much data is in your plan

If you really believe there is a reporting issue, then you can contact customer service agent. Click on the chat icon on the right lower corner of website and follow prompts to submit a ticket for CSA help. It will take a few hours for CSA to respond.