topic Re: Voicemail not working in Get Support

Voicemail not working

Levijwang — Fri, 10 Apr 2026 21:16:39 GMT

I have a Motorola Edge 2024 and I can’t get my voicemail set up since I ported over from Lucky. If I call my phone I can leave a message but can’t find it anywhere afterwards.

set up voicemail number is set to my cell number and service is my carrier.

can you help?

Re: Voicemail not working

BKNS27 — Fri, 10 Apr 2026 20:41:47 GMT

@Levijwang

Here is the instructions to setup voicemail box:

https://www.publicmobile.ca/en/get-help/articles/voicemail-faqs

It might be related for the porting from Lucky. Contact a CS_Agent:

https://urlshortner.tiia.ai/xYpc_I

Re: Voicemail not working

slusagm — Fri, 10 Apr 2026 20:59:01 GMT

When was the port completed? You sure the ported was completed and you receive incoming calls?

And make sure you removed Lucky sim card/eSIM. Make sure PM SIM is the only one enabled and set as Primary. Reboot phone and Reset Network Settings

Try leave a voicemail to yourself and see if you can call back and get it. If you cannot get it, try calling the Voicemail access number 778-581-4001 or 647-580-4001

If you still cannot find the voicemail, maybe the port was not completed and you have been leaving voicemail on your Lucky account still