topic Re: Unable to log in because mixed-service in Get Support

Unable to log in because mixed-service

aluna — Fri, 10 Apr 2026 21:17:56 GMT

I am unable to log in to my Public Mobile account because the 2FA (Two-Factor Authentication) code is being sent to my ported number, which is still a landline and cannot receive texts.

Re: Unable to log in because mixed-service

hTideGnow — Fri, 10 Apr 2026 15:45:45 GMT

hi @aluna

you need to wait for the line port to complete to access My Account. What are you trying to check now?

If you need porting status update, PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Unable to log in because mixed-service

BKNS27 — Fri, 10 Apr 2026 20:01:36 GMT

@aluna

When porting a landline, there are no 2FA code sent to your number but porting will take about 3 days to complete the porting process.

Re: Unable to log in because mixed-service

computergeek541 — Fri, 10 Apr 2026 21:28:53 GMT

@BKNS27 wrote:
@aluna
When porting a landline, there are no 2FA code sent to your number but porting will take about 3 days to complete the porting process.

The 2FA code in question isn't for number porting. It's for logging into the Public Mobile self serve account. Public Mobile still tries to send a 2FA code for the customer to log in. it's just that Public Mobile won't be able to have that message delivered.

Re: Unable to log in because mixed-service

aluna — Sun, 19 Apr 2026 21:59:32 GMT

Finally, Shaw disconnected my number from their service, so I was able to complete the transfer. I’ve started receiving calls and messages now.

Thanks!