topic Can't update new sim card Verification issue in Get Support

Can't update new sim card Verification issue

Tizic — Fri, 10 Apr 2026 21:20:44 GMT

Hello, My phone was stolen and have bought a replacement sim card and phone. When I try to activate on the mobile app it does not give me an option to verify by email. Can someone please assist?

Re: Can't update new sim card Verification issue

slusagm — Fri, 10 Apr 2026 18:48:44 GMT

PM can help to update the sim card number for you

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can't update new sim card Verification issue

hTideGnow — Fri, 10 Apr 2026 18:48:49 GMT

hi @Tizic

ask PM support agent to help.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage