topic Re: @eSIM transfer in Get Support

@eSIM transfer

MikesInTrouble — Fri, 10 Apr 2026 21:37:22 GMT

@I lost access to my old email and my old eSIM isn’t attached to a phone, how can I transfer it to my new phone.

Re: @eSIM transfer

BKNS27 — Fri, 10 Apr 2026 08:10:53 GMT

On your new phone just download the PM app but you need access into your account to purchase a new eSIM. It should be free since your old phone was on eSIM.

Your email login is just your account ID but you can still login to your account as long as the password is correct. Just have the 2FA code sent by calling then access your voicemail from another phone for the code.
If you are still having issues login. You will need the assistance from a CS_Agent to help.

https://urlshortner.tiia.ai/xYpc_I

Re: @eSIM transfer

MikesInTrouble — Fri, 10 Apr 2026 15:47:02 GMT

But the number isn’t currently set to a phone for 2FA capabilities

Re: @eSIM transfer

hTideGnow — Fri, 10 Apr 2026 15:51:07 GMT

@MikesInTrouble wrote:
But the number isn’t currently set to a phone for 2FA capabilities

HI @MikesInTrouble

that's why you need to download the PM app using Wifi , then login and buy the esim on your new phone

if you have trouble with 2FA when logging in the app, click Didn't receive code and choose Send email or send voice message to get the code via email or voicemail (you can call your number using another phone to get the voicemail message)

if you really cannot login, ask PM agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage