topic Re: Plan in Get Support

Plan

2girls1boy — Thu, 09 Apr 2026 23:58:53 GMT

My plan was suppose to auto renew as per usual on April 7th,however it didn't,so I made a payment through 611 as I don't have online access ...the money is on the account but no option to pick a plan,and my previous plan seems to have been removed from the account

Re: Plan

softech — Fri, 10 Apr 2026 00:04:35 GMT

@2girls1boy no worries, your plan didn't get removed

The message indicates that the Eversafe login system is unable to locate your My Account from your email login. But it is an easy fix for PM support, you will just need to engage them by direct message and they will also assist to renew the plan with the money you added. Please private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Add: I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Plan

CSA_PM — Fri, 10 Apr 2026 15:41:36 GMT

Hi
I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage