topic Re: Payment after changing payment method in Get Support

Re: Payment after changing payment method

Sandri94683 — Thu, 09 Apr 2026 22:26:22 GMT

I have the same problem and it show me the same. Im been changing by CC twice now and same message every time

Re: Payment after changing payment method

slusagm — Thu, 09 Apr 2026 21:21:54 GMT

it is an common system issue. You can choose to wait 24 hours first and try again using browser with Incognito mode, or you can buy a voucher and pay if you need to resume service now. You can buy the voucher from any Shoppers Drug Mart store, or any Loblaw's brand supermarket. Then load the voucher using My Account, PM app or by calling *611

Re: Payment after changing payment method

Dip_sheet — Thu, 09 Apr 2026 22:09:26 GMT

If you are using the app to update your CC details, try using a browser. In my case it was the app that was letting me save the details without the "Gap/Space" in the ZIP code (in this format X1X 1X1). Usually, you get invalid zip code warning/error or the space is added automatically. But, somehow it was not working for me while using the app.

Re: Payment after changing payment method

computergeek541 — Thu, 09 Apr 2026 22:23:19 GMT

@Dip_sheet wrote:
If you are using the app to update your CC details, try using a browser. In my case it was the app that was letting me save the details without the "Gap/Space" in the ZIP code (in this format X1X 1X1). Usually, you get invalid zip code warning/error or the space is added automatically. But, somehow it was not working for me while using the app.

There is no way to not enter space on either the Public Mobile My Account webpage or in the Public Mobile smartphone app in the payment area. The space is always automatically inserted. Also, from my experience, even if there is space or not in the postal code, my experiences have been that I have never had a transaction declined either way with or without a space (using my credit cards at any online merchant).