Linked to old number

Kirsten3 — Thu, 09 Apr 2026 16:08:15 GMT

I had an account with an old number, I didn't;t use it for a year as I moved out of the country. When I returned I opened a new account and got a new number. I no longer have access to the old number. To log into my account it is sending. code to the old number... How do I fix this???

Re: Linked to old number

hTideGnow — Thu, 09 Apr 2026 16:19:16 GMT

hi @Kirsten3

you won't be able to get the old number back, you lost it too long ago

So, you need to setup PM as a new account. if you use the email to setup the new account but some how the system tries to send 2FA to the old number, the best way is to use another email to setup that new account. But if you want to keep using the same email, then ask PM agent to check and help

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: Linked to old number in Get Support

Linked to old number

Re: Linked to old number