topic Re: Service suspended in Get Support

Re: Service suspended

xwchen74 — Thu, 09 Apr 2026 12:18:46 GMT

They changed on my credit card on April 2, and suspended my service on April 7, after explaining that for 7 hours, still not service. What kind of company on market, will try to get the money back and get out of public mobile.

Re: Service suspended

hairbag1 — Thu, 09 Apr 2026 13:33:01 GMT

@xwchen74

you won't get refunds from Public Mobile. If you're stuck, get to Canada Tire or No Frills and buy payment vouchers...then log in to your account to make payment and Resume service. Alternative is on-line vouchers from www.muskbird.com.

https://www.publicmobile.ca/en/get-help/articles/purchase-a-voucher

Re: Service suspended

CSA_PM — Thu, 09 Apr 2026 14:51:02 GMT

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.