topic Re: Cancel subscription and refund. in Get Support

Cancel subscription and refund.

alyfernandez — Thu, 09 Apr 2026 01:35:27 GMT

I just activated my Public Mobile plan and by Step 6 I got an error:

Subscription not activated - something didn't go right while activating your subscription.

while trying to figure it out I realized Public Mobile does not have Wifi calling feature with I definitely need as I am travelling in a few days. I no longer wish to proceed with Public Mobile and would like to issue a refund.

I was trying to submit a ticket but I can't click the submit button even though I did not leave any section as blank.

Re: Cancel subscription and refund.

slusagm — Thu, 09 Apr 2026 01:50:23 GMT

Ask PM to help to complete the activation or request refund if they cannot help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cancel subscription and refund.

Sansan — Thu, 09 Apr 2026 01:51:14 GMT

You can send a message to Public Mobile agents at the link below to request cancellation and refund. They will assist and advise you accordingly.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel subscription and refund.

hairbag1 — Thu, 09 Apr 2026 02:29:20 GMT

@alyfernandez

where will you be travelling to ? Public Mobile may still be viable for you if you’re travelling Canada, Mexico and usa…. Otherwise no service is available.

Re: Cancel subscription and refund.

computergeek541 — Thu, 09 Apr 2026 04:52:59 GMT

@alyfernandez wrote:
I just activated my Public Mobile plan and by Step 6 I got an error:
Subscription not activated - something didn't go right while activating your subscription.
while trying to figure it out I realized Public Mobile does not have Wifi calling feature with I definitely need as I am travelling in a few days. I no longer wish to proceed with Public Mobile and would like to issue a refund.
I was trying to submit a ticket but I can't click the submit button even though I did not leave any section as blank.

Public Mobile's only obligation is to get your service working. They do not have to provide a refund, and the policies actually state they will not provide a refund when a cutomer simply changes the decision to proceed with using the service. While Public Mobile might provide a refund, I would not expect one. Best of luck.