topic Re: I have been billed twice in Get Support

I have been billed twice

SheTom — Wed, 08 Apr 2026 20:02:26 GMT

I was charged $50.85 cents on April 1 st. Once I logged into the account I subscribed for the $35 package. I did receive an invoice for this & my credit card was charged $39.95 on April 2nd. Why was I charged twice

Re: I have been billed twice

Socrates8567 — Wed, 08 Apr 2026 20:06:32 GMT

@SheTom wrote:
I was charged $50.85 cents on April 1 st. Once I logged into the account I subscribed for the $35 package. I did receive an invoice for this & my credit card was charged $39.95 on April 2nd. Why was I charged twice

Getting billed twice is frustrating, but it’s a known issue that occasionally happens with Public Mobile’s automated system. Since they don't have a call center, you'll need to handle this through their online ticket system.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you have issues with the ticketing system, use this link to directly message them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will reply here.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I have been billed twice

softech — Wed, 08 Apr 2026 20:11:18 GMT

@SheTom

Did you used Change Now option to choose a new plan? If you didz that is the expected behavior when Change Now is used.

PM had a no refund policy and usually cannot reverse it. But since you made the change just 1 day after the renewal, ask PM CS agent to see if they can help. Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Ticket", click "Contact Us" then choose a topic, click "Login", finally click "Click here to submit a ticket ↗"
(if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there