topic Poor service in Get Support

Poor service

Willy09 — Wed, 08 Apr 2026 00:11:24 GMT

There is very poor service in my urban area (Edmonton) as a result of lack of boosters between towers. All my neighbours with TELUS or TELUS affiliated accounts are having the exact same problems. Unable to make outgoing calls, texts constantly fail, calls are dropped, people cannot hear me when I call them. I've submitted a compliant and still no change. Getting very frustrated and am very close to switching to Rogers as there is a tower across the street. Does anyone else have these issues.

Re: Poor service

hTideGnow — Wed, 08 Apr 2026 00:14:11 GMT

hi @Willy09

there has been some Telus network issue around Edmonton since Christmas time, it might be related
https://www.telus.com/en/bc/outages

but report that to Public Mobile and see if they are aware of it and if any fix coming

Submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Poor service

Willy09 — Wed, 08 Apr 2026 00:24:39 GMT

Thanks for the info. These issues have been ongoing for a long time. One neighbour finally got an answer and it is a lack of boosters. Very obvious because service is virtually non existent during peak hours. Right now I have 1-3 bars inside my house. Impossible to call or text.

Re: Poor service

slusagm — Wed, 08 Apr 2026 00:25:55 GMT

what phone do you have?

try changing the network mode, try 4G/LTE or 5G only , maybe it will make a difference

Re: Poor service

Willy09 — Wed, 08 Apr 2026 00:30:13 GMT

I'm on 5G mode. Samsung s23 and it is perfectly fine. Again I know 5 people with various phones (newer than mine) who are having the exact same issues. They live less than 100m from me on the same street.

Re: Poor service

Chalupa_Batman — Wed, 08 Apr 2026 01:10:43 GMT

Hello @Willy09

Forum member @slusagm is correct. Even though you have a 5G phone and it may be on 5G with very weak signal, if you manually switch it to 4G LTE, you may get a much better signal.

Furthermore, I'm not sure if this would interest you, however, I have a friend who lives out in the countryside and her signal is not as good at the city. She purchased one of these and her signal has improved a lot.

Cell Phone Booster

Worse case, you return it if it doesn't work within 30 days.

Re: Poor service

BKNS27 — Wed, 08 Apr 2026 01:22:17 GMT

@Willy09

I would suggest you go with a carrier with the most number of cell towers in your area.

PM utilize Telus & Bell towers. Click enable and disable carriers towers in your area.

https://www.ertyu.org/steven_nikkel/cancellsites.html?lat=50.984606&lng=-113.980236&zoom=12&type=Roadmap&layers=brto&pid=39&ds=0