topic Re: Can t see my payment history, data usages... in Get Support

Can t see my payment history, data usages...

Hacen — Tue, 07 Apr 2026 23:33:17 GMT

Hi. When I login to public mobile app, I can t see my account details. Payment, data, my subscription. Instead redirect me to create une subscription.

Re: Can t see my payment history, data usages...

fixin1 — Tue, 07 Apr 2026 23:36:15 GMT

@Hacen - Have you tried the web page and see if your subscription shows?

https://myaccount.publicmobile.ca/

Otherwise contact support

Contact Link - https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you, and check via Private Message, located within your community mailbox or by clicking this link here: Mailbox

Re: Can t see my payment history, data usages...

softech — Tue, 07 Apr 2026 23:34:42 GMT

@Hacen

The error indicates that the Eversafe login system is unable to locate your My Account from your email login. But no worries, it is an easy fix for PM support, you will just need to engage them by direct message. Please private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there