topic Re: Services on hold in Get Support

Services on hold

Ram14 — Tue, 07 Apr 2026 21:27:46 GMT

Cannot renew services

Re: Services on hold

hTideGnow — Tue, 07 Apr 2026 21:29:52 GMT

hi @Ram14

if you don't see such button, use this link to load funds to renew

https://www.publicmobile.ca/en/get-help/articles/volte

Re: Services on hold

Ram14 — Tue, 07 Apr 2026 21:33:40 GMT

I tired different payment methods but it doesn’t work. I have funds in my card.

Re: Services on hold

BKNS27 — Tue, 07 Apr 2026 21:36:19 GMT

@Ram14

If you made payment for service then reset the Network settings and reboot your phone.

Re: Services on hold

Socrates8567 — Tue, 07 Apr 2026 21:41:28 GMT

@Ram14 wrote:
Cannot renew services

It could be a cache issue, but with Public Mobile, it’s often a combination of a "finicky" payment system and some specific security rules. The Public Mobile portal is notorious for getting "stuck" on old session data. Try Incognito Mode, this is the fastest way to bypass cache issues. Open a Private/Incognito window and log in there. If you’re using the Public Mobile app, go to your phone settings, find the app, and select Clear Cache.

Re: Services on hold

hTideGnow — Tue, 07 Apr 2026 21:43:07 GMT

hi @Ram14

Since your plan has already expired and cannot use the usual way to pay, you will have to buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or My Account

This is the full list of retails that you can buy vouchers. Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

On top of physical stores, you can also buy online with extra service fess: buy from muskbird.com , ding.com , recharge.com

Re: Services on hold

Ram14 — Tue, 07 Apr 2026 21:47:10 GMT

I tried incognito mode. It says sorry we not able to process your payment please try again later.

Re: Services on hold

Socrates8567 — Tue, 07 Apr 2026 21:54:14 GMT

@Ram14 wrote:
I tried incognito mode. It says sorry we not able to process your payment please try again later.

You may have exceeded the allowed payment attempts, triggering a 24-hour security hold. Public Mobile's system is quite strict with these lockouts, so I'd recommend waiting 24 hours before your next attempt.