Port out issue

Howthephone — Mon, 13 Apr 2026 14:39:54 GMT

Hello,

I am a Public Mobile member and I am trying to port out from public mobile to a different provider. When the new provider tries the port this message pops up: "Public mobile message: We've received a request to transfer this phone number to another service provider. To approve this request, please reply "Yes". By replying Yes you agree to transfer your number to the new provider and public mobile service will be disconnected. If you did not request this transfer, please reply "No". Please note that you must respond within 90 minutes. If we don't recieve a response within this time, the request will be automatically cancelled. For any issues with this number transfer, contact us . Thank you." I don't have service, how am I supposed to transfer. When I do have service I reply yes and nothing happens. I call the number and it says my number isn't available to transfer. Am I trapped with public mobile no one has been able to help from public mobile. I will report Public Mobile to the CCTS if this is not resolved by tomorrow as I have been trying to transfer the line for 3 days.

Re: Port out issue

hTideGnow — Tue, 07 Apr 2026 21:00:16 GMT

hi @Howthephone

so, you have service now? sometimes people using eSIM for both new and old (PM) and both enabled and hence the text was not sent correctly

disable your new carrier sim, have PM sim enabled and set as Primary. Call you new carrier and ask them to resend porting request and you reply again

Re: Port out issue

computergeek541 — Tue, 07 Apr 2026 21:27:42 GMT

unnecessary repetition

topic Re: Port out issue in Get Support

Port out issue

Re: Port out issue

Re: Port out issue