topic Re: Time to receive SIM Card in Get Support

Time to receive SIM Card

Myako — Wed, 08 Apr 2026 04:39:17 GMT

How long usually it takes to get a physical sim card in Toronto region?

Thanks

Re: Time to receive SIM Card

Sansan — Tue, 07 Apr 2026 19:48:50 GMT

I personally received mine in 2 business days.

But it's roughly 7-10 business days.

How long you been waiting? The website or app states it will be shipped in 2 which confuses a lot of people to think that's when they will actually receive it.

Re: Time to receive SIM Card

slusagm — Tue, 07 Apr 2026 19:51:58 GMT

when you placed the order? usually in a week but can be as long as 3 weeks

if you waited over a week, ask PM to make sure they sent out the order

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Time to receive SIM Card

Myako — Tue, 07 Apr 2026 19:55:59 GMT

March 29, 2026

Re: Time to receive SIM Card

slusagm — Tue, 07 Apr 2026 19:57:48 GMT

hi @Myako

that is only around a week. PM sent by Canada Post and no postal service on Friday and yesterday due to Easter. I would wait till end of this week before asking PM