topic What is activation? in Get Support

What is activation?

10000004987582 — Wed, 08 Apr 2026 04:45:15 GMT

I was trying to log in to the account, and I was asked to pay $50 and activate it. I paid, although I am already a paying customer with a Public Mobile phone, and I got nowhere. All I wanted to know was whether I could use the phone in the US with the current subscription. I have spent well over 2 hours and gotten nowhere. How do I find out what my subscription is and whether it is valid in the US?

Re: What is activation?

slusagm — Tue, 07 Apr 2026 18:06:03 GMT

yours should be a Canada US or Canada US Mexico plan. But you can check it yourself. Can you login My Account and go to Subscription & Add-on page to confirm the plan details? Post a screenshot and we can confirm

Re: What is activation?

hTideGnow — Tue, 07 Apr 2026 18:07:25 GMT

hi @10000004987582

i think you should change your community id, look like you are using the account number. You wont to protect it and not let anyone know your account number.

Please ask PM support agent to change the Community id and they can also confirm if your plan has US roaing. But since it is a $50 plan, I think it is included

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: What is activation?

10000004987582 — Tue, 07 Apr 2026 18:10:31 GMT

Thank you for the reply. When I log in, I get the screen below. It is asking me to complete the activation. When I go there, it assumes that I am transferring a phone. It says my current phone is invalid!

Re: What is activation?

slusagm — Tue, 07 Apr 2026 18:11:55 GMT

with this message, you will need PM to help with the login.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage