topic Re: login issues in Get Support

login issues

che12 — Fri, 19 Sep 2025 03:30:27 GMT

I lost my phone, but I can still access my email account. Two-step verification is being sent to a phone number attached to my Eversafe account, which I don't have anymore. I have changed my password and can now log into the community, but not into my account.

Re: login issues

cellphoneuser1 — Fri, 19 Sep 2025 03:38:23 GMT

@che12 wrote:
I lost my phone, but I can still access my email account. Two-step verification is being sent to a phone number attached to my Eversafe account, which I don't have anymore. I have changed my password and can now log into the community, but not into my account.

Log in again but when you tell it to resend the code, have it sent to by voice message. Call your cell number from a different phone and type in your voicemail password to access it. The 2FA Eversafe code will have been left in a voicemail message that you can listen to.

Re: login issues

BKNS27 — Fri, 19 Sep 2025 08:27:23 GMT

@che12

You can click on Resend Code or Didn’t Receive Code and have the 2FA code sent to your email.
You can access your account on the Community page so go to the 3 horizontal bars top right on the PM app then to My Account or on the website.

Re: login issues

che12 — Tue, 07 Apr 2026 16:15:26 GMT

it doesnt give me that option

Re: login issues

hTideGnow — Tue, 07 Apr 2026 16:29:18 GMT

hi @che12

if those option not there, ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: login issues

slusagm — Tue, 07 Apr 2026 16:19:26 GMT

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: login issues

che12 — Tue, 07 Apr 2026 16:56:07 GMT

Re: login issues

che12 — Tue, 07 Apr 2026 16:56:32 GMT

Two-step verification is being sent to a phone number attached to my Eversafe account, which I don't have anymore. I have changed my password and can now log into the community, but not into my account.

Re: login issues

slusagm — Tue, 07 Apr 2026 16:58:38 GMT

your original message was from last year? you have done nothing since?

we are just community members here and we cannot help much with login issue. Please message PM and they will help

Re: login issues

che12 — Tue, 07 Apr 2026 18:03:15 GMT

its asking for the Last top-up amount and the date, Last four digits of a registered credit card, Account number ,Last add-on purchased and the date, Email address. but i only know the email adress and and last top up. how do i find the rest?