topic Re: How to submit a Cancellation notice in Get Support

How to submit a Cancellation notice

Moonwalk — Tue, 07 Apr 2026 17:22:15 GMT

Hi,

I like to cancel my service w.e.f April 10, 2026, and need confirmation from public mobile for my record,

Thanks

Re: How to submit a Cancellation notice

slusagm — Tue, 07 Apr 2026 17:24:17 GMT

if you are not porting your number out, you need to manage the cancellation yourself.

just go to My Account and disable Subscribed from Payment -> Manage Subscription

Re: How to submit a Cancellation notice

hTideGnow — Tue, 07 Apr 2026 17:24:49 GMT

HI @Moonwalk

you don't need your phone number? you don't need to port out to another carrier?

Since PM is prepaid, you paid for the month and won't get any refund if you leave early. So, it doesn't matter which date you closed the account, you just make sure PM does not charge you again after the current cycle.

So, what you need to do is to login My Account, go to Profile page, Manage Subscription and turn off "Subscribed"