topic Payments in Get Support

Payments

RB52 — Tue, 07 Apr 2026 16:02:14 GMT

My husbands public mobile app was locked . Was waiting for our new credit card. Is there a app or a web site I can go to pay his bill

Re: Payments

hTideGnow — Tue, 07 Apr 2026 16:04:56 GMT

hi @RB52

since the plan has already expired, quickest way is to buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or My Account

This is the full list of retails that you can buy vouchers. Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

On top of physical stores, you can also buy online with extra service fess: buy from muskbird.com , ding.com , recharge.com

Re: Payments

slusagm — Tue, 07 Apr 2026 16:04:58 GMT

so, password reset didn't work? if you can reset the password and get into his account, you can then update the credit card

if you cannot login , you can buy a Public Mobile payment voucher from Shoppers Drug mart and load it using *611