topic Activation unsuccessful in Get Support

Subscription not activated

Ralph9 — Sun, 05 Apr 2026 14:50:33 GMT

This is in regards to my subscription not activated error.

***Message edited by CSA_PM to comply with the Community rules.

hairbag1 — Sun, 05 Apr 2026 14:54:46 GMT

softech — Sun, 05 Apr 2026 15:12:47 GMT

Please try

Click Logout on top left of the screen
Wait 5 mins for the system to configure on the back end.
Then log in again using the Email and Password.
The app will then sends a code to the Email again,. Enter the code
and you will see the prompt 'Confirm for Full Access' and your Activation will be completed after

if that does not work, open ticket with PM support. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

CSA_PM — Sun, 05 Apr 2026 15:19:37 GMT

@ Ralph9

An agent is already reviewing your ticket. Please check your Community account inbox and respond privately as soon as possible.

Ralph9 — Mon, 06 Apr 2026 00:04:25 GMT

This didn’t work

Ralph9 — Tue, 07 Apr 2026 13:30:03 GMT

Here is the information you requested

email. xxxxxxxx@gmail.com

last 4 digits of credit card. xxxx

Address.xxxxxxx

phone# xxx xxx xxxx

CSA_PM — Tue, 07 Apr 2026 13:30:50 GMT

@ Ralph9,

Please reply to the private message, not in the community

BKNS27 — Tue, 07 Apr 2026 13:43:08 GMT

Did you respond to the CS_Agent on your first post?

Look in Messages in your avatar top right from the agent.