Verification code

Smiley70p — Tue, 07 Apr 2026 13:42:01 GMT

Hello I am having issues getting into my account I forgot my password and had to reset and then because of that it wanted a verification code which is linked to a old phone number I no longer have access too and there is no option to change it or to speak with an agent any help would be great

Re: Verification code

slusagm — Tue, 07 Apr 2026 13:44:37 GMT

check if you can get the code via email. Click Didn't Receive code or Resend code. If Send email is there, use it

but if the email option is not there, ask PM to help.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Verification code in Get Support

Verification code

Re: Verification code