topic Refund for US data roaming that didn't work in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Refund-for-US-data-roaming-that-didn-t-work/m-p/1429111#M974941 <P>I purchased the&nbsp;<SPAN>Unlimited U.S. Talk, Text and 5GB Data Bundle (15 days) ($30) for a recent Hawaii trip. However, the data roaming did not work. To resolve the data connection issue, I then paid an additional $30 and switched my plan to one that supposedly includes data that can be used in the US. It still didn't work. I had to purchase a SIM card in Hawaii after a whole lot of stress of trying to make it work. I wonder how I can get a refund on all the data and the US plan that didn't work at all.&nbsp;</SPAN></P> Tue, 07 Apr 2026 05:11:06 GMT xis063 2026-04-07T05:11:06Z Refund for US data roaming that didn't work https://productioncommunity.publicmobile.ca/t5/Get-Support/Refund-for-US-data-roaming-that-didn-t-work/m-p/1429111#M974941 <P>I purchased the&nbsp;<SPAN>Unlimited U.S. Talk, Text and 5GB Data Bundle (15 days) ($30) for a recent Hawaii trip. However, the data roaming did not work. To resolve the data connection issue, I then paid an additional $30 and switched my plan to one that supposedly includes data that can be used in the US. It still didn't work. I had to purchase a SIM card in Hawaii after a whole lot of stress of trying to make it work. I wonder how I can get a refund on all the data and the US plan that didn't work at all.&nbsp;</SPAN></P> Tue, 07 Apr 2026 05:11:06 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Refund-for-US-data-roaming-that-didn-t-work/m-p/1429111#M974941 xis063 2026-04-07T05:11:06Z Re: Refund for US data roaming that didn't work https://productioncommunity.publicmobile.ca/t5/Get-Support/Refund-for-US-data-roaming-that-didn-t-work/m-p/1429112#M974942 <P>Send a private message to <a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437">@CS_Agent</a>&nbsp;to ask. No guarantee, but worth a shot.</P><P>I have to ask though: did you ensure to enable Data Roaming in your sim card settings on your phone? This is typically Off by default, so you need to turn it On.</P><P>Also you need to ensure your Network Selection option is set to Automatic. Did you receive a welcome text when you arrived to the US?</P> Tue, 07 Apr 2026 05:16:50 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Refund-for-US-data-roaming-that-didn-t-work/m-p/1429112#M974942 DennyCrane 2026-04-07T05:16:50Z