topic Re: Can't submit a ticket in Get Support

Can't submit a ticket

ParisaFard — Tue, 07 Apr 2026 05:44:38 GMT

I filled all the asked questions and didn't left anything empty, but the submit button doesn't work l, doesn't allow me to submit the ticket.

Re: Can't submit a ticket

slusagm — Mon, 06 Apr 2026 22:07:49 GMT

Since you tried the preferred Chatbot to open ticket but it didn't work, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can't submit a ticket

Meow — Mon, 06 Apr 2026 22:15:27 GMT

Try using computer instead of phone.

Ticket works only if you are PM subscriber. Otherwise you have to contact agent directly to CS_Agent.

Re: Can't submit a ticket

ParisaFard — Mon, 06 Apr 2026 22:18:06 GMT

I tried computer and still it doesn't work. I sent a message to the Agent. Please get back to me asap

Re: Can't submit a ticket

hairbag1 — Mon, 06 Apr 2026 22:20:19 GMT

@ParisaFard wrote:
I tried computer and still it doesn't work. I sent a message to the Agent. Please get back to me asap

While you wait for Customer Support to help...let us know the nature of your issue; maybe we can help before they get to it.

Re: Can't submit a ticket

ParisaFard — Mon, 06 Apr 2026 22:25:42 GMT

Thanks. I purchased a plan but the system stopped me on the last step (6 of 6: Activate) so I can't continue and transfer my number to Public Mobile. I have applied for the e-sim but can't continue the process.

This is the error I'm receiving: Subscription not activated

Re: Can't submit a ticket

hairbag1 — Mon, 06 Apr 2026 22:27:59 GMT

@ParisaFard wrote:
Thanks. I purchased a plan but the system stopped me on the last step (6 of 6: Activate) so I can't continue and transfer my number to Public Mobile. I have applied for the e-sim but can't continue the process.
This is the error I'm receiving: Subscription not activated

Seems to be chronic problem the last couple of days. Customer Support will fix but,..they busy doing the same for other new clients...hang in there.

To be sure...you've downloaded the app to your cell to complete activation...right ? If not...do so now.

Re: Can't submit a ticket

ParisaFard — Mon, 06 Apr 2026 22:48:04 GMT

Yes I went through the process via the app. So send a private message to the Agent is enough? Is there anything else I can do to speed the fixing up?

Re: Can't submit a ticket

ParisaFard — Wed, 08 Apr 2026 00:54:27 GMT

I still haven't heard anything from your team. I need this service asap please!

Re: Can't submit a ticket

softech — Wed, 08 Apr 2026 01:04:03 GMT

@ParisaFard

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until tomorrow morning)

Re: Can't submit a ticket

CSA_PM — Wed, 08 Apr 2026 12:26:31 GMT

Hello @ParisaFard,

Please check your inbox. An agent replied to you in a private message and is waiting for your response in order to assist you.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage