topic Re: Subscription cannot be activated in Get Support

Account will not activate, no QR code sent

Patvan — Tue, 07 Apr 2026 05:46:33 GMT

Re: Account will not activate, no QR code sent

hTideGnow — Mon, 06 Apr 2026 20:48:24 GMT

you actually don't need a QR code, the app would have already install the eSIM for you. Check your Settings's Cellular screen and see if the PM esim already installd and turn it on

if not there, then you can still ask PM agent to help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subscription cannot be activated

Patvan — Mon, 06 Apr 2026 20:48:51 GMT

Exactly my issue can you send me the same info

Re: Subscription cannot be activated

softech — Mon, 06 Apr 2026 21:03:59 GMT

@Patvan

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subscription cannot be activated

CSA_PM — Mon, 06 Apr 2026 21:16:13 GMT

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.