topic Re: Subscription not be activated in Get Support

Subscription not be activated

Hopebiro — Mon, 06 Apr 2026 21:01:53 GMT

This is exactly whats happening to me also...

Re: Subscription not be activated

softech — Mon, 06 Apr 2026 21:02:03 GMT

@Hopebiro

PM support will assist to complete the activation or issue refund if they cannot help

please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

But I have also escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subscription not be activated

hairbag1 — Mon, 06 Apr 2026 21:30:24 GMT

@softech

this seems to be wide-spread issue in the last 24hrs or so. Maybe Customer Support could use the ANNOUNCEMENT section to provide guidance to all who have activation troubles today.

Re: Subscription not be activated

softech — Mon, 06 Apr 2026 21:31:29 GMT

HI @hairbag1

Yes, I have raised the issue via our channel too. Waiting for their confirmation.