topic Re: Subscription cannot be activated in Get Support

Subscription cannot be activated

AmyNeufeld — Mon, 06 Apr 2026 18:43:45 GMT

I have tried many times to activate my subscription, but every time I try the error code comes up that it cannot be activated and then when I try to contact support, it will allow me to login only to lead me to a blank page. I have also tried submitting a ticket from the website but it will not let me submit it without completing all the fields even though I’ve filled them all out. I have already paid and now I cannot even use my subscription.

Re: Subscription cannot be activated

softech — Mon, 06 Apr 2026 18:51:52 GMT

@AmyNeufeld

PM support will assist to complete the activation or issue refund if they cannot help

please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

But I have also escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subscription cannot be activated

CSA_PM — Mon, 06 Apr 2026 19:00:19 GMT

Thank you for the escalation! The customer is in contact with an agent.