topic Re: Activation issues in Get Support

Activation issues

JakeTroughton — Mon, 06 Apr 2026 15:51:13 GMT

I have been trying to activate my account for a bit now but it keeps saying “Subscription not activated”. It also tells me to find a customer service agent, but i just get stuck in the same circles with the AI. Any suggestions?

Re: Activation issues

hTideGnow — Mon, 06 Apr 2026 15:56:19 GMT

hi @JakeTroughton

look like many had similar experience this weekend. But PM support agent can help to check and complete the subscription for you. Please submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Activation issues

slusagm — Mon, 06 Apr 2026 15:56:59 GMT

don't use AI chatbot, ask PM to help to resolve.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Activation issues

JakeTroughton — Mon, 06 Apr 2026 16:15:29 GMT

Thank you, i appreciate the help!