topic Re: Activating a new account in Get Support

Activating a new account

Bmax14 — Mon, 06 Apr 2026 13:55:54 GMT

Hi - trying to activate/transfer in a family account via eSIM transfer. I get through all the steps and when I click activate, I get a message that “activation cannot be completed at this time and to contact customer support”. When I try to do this on that new account, it just gives me a circular chat with no offer to contact an agent. So I tried it on my own account and it will not let me submit the ticket. The payment for th new plan has now gone through. The ola is not activated and there is no working function for me to get this resolved. Anyone any ideas? I either need this completed or need to cancel the account but the chat and submit ticket functions are not workings

Re: Activating a new account

softech — Mon, 06 Apr 2026 13:57:10 GMT

@Bmax14

PM support will assist to complete the activation or issue refund if they cannot help. Please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

But I have also escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Activating a new account

Bmax14 — Mon, 06 Apr 2026 14:01:54 GMT

Thank-you - much appreciated. I’ll keep an eye out for a reply

Re: Activating a new account

CSA_PM — Mon, 06 Apr 2026 14:07:00 GMT

Thank you for the escalation! The customer is in contact with an agent.