topic Refund for subscription not activating in Get Support

Refund for subscription not activating

kuwook — Mon, 06 Apr 2026 13:27:35 GMT

Hi,

my subscription doesn’t get activated and I can’t even get a ticket for support. It keeps asking me to log in after lots of logins.

can I rather get a refund? What would happen a month later if I cannot ever activate this? Would it keep charging me?

softech — Mon, 06 Apr 2026 13:33:45 GMT

@kuwook PM support will assist to complete the activation or issue refund if they cannot help

please open ticket with PM support

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

But I have also escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

CSA_PM — Mon, 06 Apr 2026 13:41:16 GMT

Please check your inbox. An agent replied to you and is waiting for your response in order to assist you.