Accessing Public Mobile Account

Angelsols — Tue, 07 Apr 2026 05:52:47 GMT

I'm having trouble accessing my Public Mobile account. My number is linked to my email and I don't have my phone with me. How can you help me transfer my SIM to another one?

***Message edited by CSA_PM to comply with the Community rules.

Re: Accessing Public Mobile Account

softech — Tue, 07 Apr 2026 05:52:54 GMT

@Angelsols

Try to see if you can get the 2FA code via email or voicemail:
On the 2FA screen, click "Didn't Receive code" or "Resend Code" and choose "Send email" or "Send Voice Message" to get 2FA.
(When choosing "Send Voice Message", call yourself using another phone to retrieve VM)

If still unable to get the 2FA code, you will have to engage PM support by direct message. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic Accessing Public Mobile Account in Get Support

Accessing Public Mobile Account

Re: Accessing Public Mobile Account