topic Re: Problem with incomplete port from Fido in Get Support

Problem with incomplete port from Fido

Pro5_0nr — Mon, 06 Apr 2026 04:37:15 GMT

I tried to open a ticket and for some reason the submit button is always greyed out.

I have multiple lines with PM. I ported the line on my daughter's phone to Fido to test their 5g rollout in my area and it turned out to be dog slow (pun intended). Almost immediately (I think 3 days later) I signed back up to Public to get last month's promo. I made a mistake during the number porting process, I had both eSIM active on the phone and was switching between both at the time the porting request message came in. I responded YES but did not realize my outgoing text messages were not working on the public eSIM yet. I ignored the message saying PM were having trouble porting the number because I could see that the number was already assigned to the new eSIM and data/voice was working.

I only realized there was a problem many days later since my daughter almost never uses SMS. During my troubleshooting, I stupidly deleted the old Fido eSIM so I can no longer receive any text messages on the old account.

Is there any way to fix this without having to drive to a fido store with my daughter's phone?

Re: Problem with incomplete port from Fido

slusagm — Mon, 06 Apr 2026 15:59:40 GMT

you need to ask PM to help

Since you cannot login and cannot use Chatbot, you will need to send PM a message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Problem with incomplete port from Fido

hTideGnow — Mon, 06 Apr 2026 01:22:33 GMT

hi @Pro5_0nr

do you know PM system is one email for one account? And you said you have multiple lines with PM, did you use different email addresses to create different account for the different lines?

And with the issue, you should be able to easily get a new Fido eSIM for free for the Fido Account, as long as your Fido account is not closed.

But before doing so, check with PM support team to see what status is the porting. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Problem with incomplete port from Fido

Pro5_0nr — Mon, 06 Apr 2026 02:06:11 GMT

Yes I registered 3 different lines with 3 different e-mail addresses.

I tried to get a new eSIM but unfortunately the very first thing you need to do an eSIM swap with Fido is a text message confirmation (2FA) and I can't receive that. Unlike PM I can't select that I didn't receive it then get the voice or email option.

Thanks for the assistance!

Re: Problem with incomplete port from Fido

Pro5_0nr — Mon, 06 Apr 2026 02:06:45 GMT

My account isn't locked as far as I'm aware.